King Cake FAQs
Shipping Note: Once your cake leaves our bakery, carrier delays due to weather, package volume, transit, and personnel issues may delay on-time delivery by FedEx.
Read our Shipping Policy prior to ordering. By ordering a shipped King Cake, you acknowledge that Brennan’s is not responsible for delivery delays.
GENERAL INFORMATION ABOUT OUR KING CAKES
What flavor king cakes are available in 2023?
Local Retailers: Traditional, Bananas Foster and Pink Parade Strawberry Cream Cheese
Shipping: Traditional and Bananas Foster
How many does each king cake serve? Cakes serve 12-16 slices
Does your king cake come with a baby inside?
The gold baby trinket is not placed inside of our shipped cakes. A king cake baby can be found in the cup that is included with your shipped cake. CAUTION: KING CAKE BABIES ARE A CHOKING HAZARD!
Where can I find the ingredients in your cake?
Shipped cakes include an ingredients list on the back of the History of King Cake Card. Retail cakes include an ingredients list on the bottom of the cake box. Ingredients can also be viewed online at www.kingcakesbybrennans.com/ingredients
Are your king cakes nut free?
Our King Cakes do not contain nuts; however, our King Cakes are produced in a bakery that uses nuts in other products.
Do you make a gluten free king cake?
Not at this time.
Where can I purchase your king cakes in the New Orleans Area?
Click here to view list of local retailers.
Can I use a Ralph Brennan Restaurant Group gift card to purchase a king cake? Not at this time. Gift cards are good for food and beverage in restaurants only. Details can be found here.
How can I place a Corporate or Bulk order for over 20 cakes?
Please visit our Corporate / Bulk Order Page.
SHIPPED KING CAKE ORDER FAQs
When will my cake ship?
King Cakes ship exclusively via FedEx Standard Overnight on Tuesdays. Use the date picker on our ordering site to select your shipping date (the date that your cake leaves our facility).
You will receive an email with the tracking information as soon as the shipping label is created.
Can I ship multiple cakes to multiple addresses in one transaction?
No. You may ship multiple cakes to the same address. To send multiple cakes to multiple addresses, you must complete a separate transaction for each address.
Can I order a king cake today to ship at a later date?
Yes, Below is a list of available Shipping Dates for 2023 King Cake Season:
Wednesday, January 4 (King’s Day Pre-Orders available 12/21/22-12/31/22)
Tuesday, January 10
Tuesday, January 17
Tuesday, January 24
Tuesday, January 31
Tuesday, February 7
Tuesday, February 14
Can I get a cake shipped on a different date than Tuesday?
Currently, King Cakes ship only Tuesdays.
Can I use my own personal or company shipping account?
Not at this time.
Is there any other shipping option other than FedEx Standard Overnight?
Not at this time.
What is included with my shipped king cake?
- Gold King Cake Baby Trinket (1) – CAUTION: CHOKING HAZARD
- ‘History of King Cake’ Informational Card
- Custom Brennan’s logo medallion bead (1)
- Purple, Green and Gold Mardi Gras Beads (1 of each)
- Brennan’s “Go Cup” complete with Bananas Foster recipe on the side
How long will my cake be fresh?
Our cakes stay fresh for 5 days after shipping (or from picking up in one of our retail locations) when stored inside our resealable bag. We use a natural process called tangzhong, with origins in Japan, which allows our cakes to remain fresh without any additives.
Can I freeze my king cake?
King Cakes freeze well. When your king cake arrives, place only the plastic wrapped cake from inside of our shipping box into your freezer. Remove and thaw the cake for three hours before serving.
What do I do if the plastic bag is stuck to the icing on my king cake when it arrives?
Weather and other factors can sometimes cause the plastic wrap to adhere to the icing on the cake. If this happens, place the plastic wrapped cake in the freezer for 5 minutes. When you remove the king cake from the freezer, you should be able to pull the bag away from the cake with the icing remaining on the cake.
What do I do if my king cake is damaged, lost, or undeliverable? Please visit our Shipping Policy page.
How do I reach customer service?
Customer service can be reached by email at firstname.lastname@example.org, Monday - Friday from 9am to 4pm CST.
LOCAL PICKUP ORDER FAQs
King Cakes may be pre-ordered and picked up at Brennan's or Ralph's on the Park.
Can you pre-order king cakes and pick them up the same day?
No, King cakes must be ordered by 3 pm CST the day prior to pick up.
Can I reschedule or cancel my local pickup order?
Yes, but please try to give us advance notice. Contact email@example.com
Can I pick my king cake up earlier than the selected date and time?
No. We package and deliver a certain number of cakes daily, and cannot guarantee one will be available earlier than the selected date and time.
What if I forget to pick up my king cake on the date and time selected?
After 24 hours from your date and time selected, we will not guarantee your king cake will be available. Please do your best to call us at the selected location if you will be delayed or unable to pick up your cake.